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Privacy Policy
What Eleven Ocean collects, how your documents are stored and processed, and the control you have over both.
What we collect
The details given at registration (name, email, mobile number and address), the documents you upload, and the technical records kept to run and secure the service.
How your documents are processed
Uploaded files are read by AI in order to name, categorise and index them. This section will state precisely what is extracted, how long it is retained, and how that processing is isolated to your own account.
Service providers
The categories of third party involved in running Eleven Ocean — file storage, database hosting and AI processing — and what each may see.
Storage, retention and deletion
Where data is held, how long deleted documents remain recoverable in Trash, and what is erased when an account is closed.
Security
The technical and organisational measures protecting your account and your documents, including how access is authenticated.
Your rights and choices
How to access, correct, export or delete your data, and how to change the notification preferences held against your profile.
Cookies and sessions
The cookies Eleven Ocean sets, which are limited to keeping you signed in and remembering your interface preferences.
Contacting us
Who to reach about a privacy question or request, and how quickly to expect a reply.