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Terms of Service
The agreement between you and Eleven Ocean covering how the service may be used, what each side is responsible for, and how a subscription works.
Using Eleven Ocean
Who may open an account, what an account holder is responsible for, and the conduct expected when using the service.
Your documents and content
You keep ownership of everything you upload. This section will set out the limited permission Eleven Ocean needs to store, process and index your documents in order to file and search them for you.
Plans, billing and cancellation
How subscriptions are charged (monthly or annually, GST extra where applicable), how a free trial converts, and how to change or cancel a plan.
Team accounts
How seats, invitations and roles work on a business plan, and what a team owner may do with content their members add.
Service availability and support
What is committed to regarding uptime and support response, and how planned maintenance is communicated.
Suspension, termination and data export
When an account may be suspended or closed, how much notice is given, and how to export your documents before and after closure.
Liability and governing law
The limits of Eleven Ocean's liability, and the jurisdiction whose law applies to this agreement.